Some of my heroes: shuttle drivers
During a typical trip to Dallas to visit my son, we encounter at least four shuttle drivers. This latest trip they made my travel a pleasant experience.
The first picked us up at long-term parking and takes us to the departure terminal. We waited less than a minute for him to pull up next to our car, load our larger luggage, and learn who we’ll be flying with. With a big smile, he welcomes us onto his little bus. Without losing his cool or breaking a sweat, he negotiates airport traffic, an amazing assortment of clueless, rude, and impatient drivers clogging up the drop-off spots. He unloads all our luggage onto the curb and wishes us well on our journey.
After we land in Dallas, we grab our luggage and head to the pickup area for the car rental shuttle. All the car rental companies share one building, so there is always a crowd watching for the arrival of the big blue shuttle bus. After the driver makes sure all our bags are in the racks, he begins our trip to the rental center. On my most recent trip he welcomed us to the Dallas-Fort Worth and encouraged us to take advantage of the many things to do, like taking bull riding lessons! That got a smile from everyone on board.
On the way home, we first dropped off our rental car, and then hopped on a big blue shuttle bus that would take us to our departure terminal. Even though the sun was barely up, the driver was enthusiastic about his job and cheerfully welcomed us on board. Before pulling out, he reminded us to be sure we had all our belongings from the rental cars, from phones to chargers to luggage. But, most importantly, he reminded us to leave the car keys behind.
Once we landed and were ready to head back home, a shuttle driver picked us up to take us back to our car. After we got on board, he welcomed us back home and waited a few minutes for more passengers. None came, so he pulled our and as soon as he did, his radio alerted him to more passengers. He chuckled and said, “I was looking right at them, and they were all on their phones! But don’t worry, another shuttle will be by in a few minutes.” He then told us that some long term parking shuttles only run once an hour! He pulled up to our parking spot and put all our luggage into the back of our car.
It takes a special kind of person to deal with travelers all day long. Some are frantically trying to make a flight. Many are tired and cranky. Others have way too many bags to carry or have a bunch of kids to keep track of. These drivers get you there quickly and safely, smiling through it all.
I’m not sure if they are trained to work with people, or whether it comes naturally to them. But this last time to Texas, I noticed and appreciated (and tipped them for) all they did.
